45bet's Privacy Policy

1. Introduction & Scope

45bet is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of those who use our services. This privacy policy explains what information is collected about you when you use the 45bet website, mobile version, and all our services, how that information is used, and what steps we take to protect it.

This policy applies to all individuals who use any service or product offered by 45bet, whether they are registered members or simply visitors to the website. By continuing to use our platform, you are considered to have accepted the terms of this privacy policy. Please read this policy carefully, and if you have any concerns, contact us.

2. Information We Collect

45bet collects various types of information, which can be grouped into the following categories:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Current address and contact details
• Email address and mobile number

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction history — details of deposits and withdrawals
• Account balance and bonus information

2.3 Activity Information

• Betting history and gaming activity records
• Preferred games and betting markets
• Login times, session duration, and usage patterns
• Records of contact with customer support

2.4 Technical Information

• IP address and Device ID
• Browser type, operating system, and device details
• Geographic location (approximate, not GPS)
• Cookie and session data

3. How We Collect Information

45bet collects your information in the following ways:

3.1 Direct Collection

You provide information directly to us when you register an account, submit identity verification documents, request a deposit or withdrawal, or contact our customer support team.

3.2 Automatic Collection

When you use our website or platform, some information is collected automatically. This includes technical information gathered through cookies, log files, web beacons, and similar technologies.

3.3 Collection from Third Parties

A limited amount of information may be verified through authorised partners who provide identity and age verification services. This information is used solely for fraud prevention and security purposes.

4. Purpose of Using Information

45bet uses the information it collects for the following legitimate purposes:

4.1 Service Delivery & Operations

• Creating, verifying, and managing your account
• Processing financial transactions including deposits and withdrawals
• Providing betting and gaming services without interruption
• Managing bonuses and promotional offers

4.2 Security & Compliance

• Preventing fraud, money laundering, and unauthorised activity
• Ensuring age verification (service available to those aged 21 and above only)
• Implementing responsible gaming policies
• Monitoring and protecting platform security

4.3 Communication & Support

• Sending notifications related to accounts and transactions
• Responding to customer support enquiries
• Informing you of changes to policies
• Letting you know about relevant offers, subject to your consent

4.4 Improvement & Analytics

• Improving platform experience and performance
• Analysing user behaviour to enhance service quality
• Identifying and resolving technical issues

5. Sharing Information with Third Parties

45bet does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

Technology and service providers that help operate our services — such as payment processors, identity verification agencies, and game software suppliers — may receive information within necessary limits. Confidentiality agreements are mandatory with these partners.

5.2 Legal Obligations

Information may be provided when required by a court order, a lawful request from an investigating authority, or applicable law.

5.3 Fraud Prevention

Relevant information may be shared with appropriate authorities to prevent fraudulent activity, money laundering, or other illegal activity.

6. Data Storage & Security

6.1 Technical Security Measures

45bet uses industry-standard security technologies to protect your information. These include:

• SSL/TLS Encryption: All data exchanged between the website and servers is transmitted through encrypted connections
• Data Encryption: Stored sensitive information — particularly financial data — is kept in an encrypted state
• Access Controls: Only authorised personnel are granted access to information, and only to the extent necessary
• Regular Security Audits: Periodic security assessments are conducted to identify system vulnerabilities
• Firewalls & Intrusion Detection: Active monitoring systems are in place to prevent unauthorised access

6.2 Retention Period

We retain your information for as long as your account is active and as needed to provide services. Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, and fraud prevention purposes.

6.3 Response to Security Breaches

If a data breach occurs and it poses a risk to your rights and interests, we will notify you and the relevant authorities as soon as possible.

7. Cookies & Tracking Technologies

The 45bet website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

7.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website — maintaining login sessions, security tokens, and so on. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings — such as language preference and display settings.
• Analytical Cookies: Used to understand how the site is used — which pages are visited most, where issues occur, and so on.

7.2 Cookie Controls

Non-essential cookies can be disabled through your browser settings. However, disabling certain cookies may cause some features of the website to not work properly.

8. Your Rights

As a 45bet user, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information 45bet holds about you at any time. We are obliged to provide this information within a reasonable timeframe.

8.2 Right to Rectification

If any information held about you is incorrect or incomplete, you may request that it be corrected. This can be done through your account profile or by contacting our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information retained due to legal obligations, security reasons, or legitimate business needs may not be possible to delete immediately.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted — for example, if there is a dispute about the accuracy of the information.

8.5 Right to Withdraw from Marketing Communications

You may withdraw your consent from marketing communications at any time. However, essential messages related to transactions and your account will continue to be sent.

9. Protection of Minors

45bet strictly does not provide services to anyone under the age of 21. Our platform is for those aged 21 and above only. An age verification process is followed at the time of registration.

If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed. To learn more about the protection of minors, visit our Responsible Gaming page.

10. Changes to This Policy

45bet may update this Privacy Policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of the page

If you continue using our services after the updated policy is published, you will be considered to have accepted the changes. Therefore, it is recommended that you review this page regularly.

11. Contact

Please contact us for any questions, comments, or requests regarding the Privacy Policy. Our team is ready to assist in both Bengali and English.